A global insurance company with over 8,000 employees and turnover in excess of $25bn faced a number of challenges around operational risk management, including:

  • No systematic & consistent assessment & inventory of EUCs.
  • A highly manual risk assessment process.
  • Lack of visibility of changes, risks and issues with key files.
  • No clear audit trail & information held in disparate places.

The firm deployed our IMS & ESM solutions to optimize the management of the inventory and spreadsheet use, working with consulting firm Armour Risk to oversee the implementation. In bringing in these solutions the insurer achieved significant efficiency savings by streamlining and automating previously laborious processes.

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