Client Case Studies
Rabobank Attestation Management
Having already installed both of our Enterprise Spreadsheet Manager (ESM) and Inventory Management System (IMS) solutions to control their EUC and spreadsheet risk, Rabobank required a way to manage their complex regulatory compliance processes. The workload to manually maintain and manage the relevant documentation needed to comply with regulatory demands meant the process was inefficient and lacked management control.
Rabobank decided the utilize our IMS platform to capture, manage, audit and report its unstructured compliance processes. In doing so, Rabobank now has a fully auditable attestation process, with a comprehensive workflow review and approval process.
Major German Asset ManagerDownload Case Study
A major Asset Management firm based in Germany ClusterSeven and partner d-fine to design and implement an End User Computing application governance framework. They found that a lack of transparency, management and control around their critical EUCs was a significant challenge to the business, so looked for a solution that would maintain flexibility and capacity to drive innovation across the organization.
ClusterSeven worked with d-fine to implement a governance framework utilizing our Discovery and Inventory Management technologies. Now, with a well defined EUC policy, the client has much improved viability of EUC risk across the business. Their risk management and IT departments enjoy greater viability of their Shadow IT and operational risk, helping to identify any areas in need of improvement and aid regulatory compliance.
d-fine is a European consulting firm concentrating on the handling of complex, analytical issues with high standards of accountability towards developing future-proof solutions and sustainable technological implementation.
ClusterSeven and d-fine successfully delivered End User Computing (EUC) management environment at a major European bank – working together to implement a solution that took the guesswork out of finding and managing business critical applications. The solution helped to provide enhanced management visibility of its operational risks and reduce costs across the business.
Armour Risk Management Limited provides outsource and consulting services to the global insurance and reinsurance market. They help clients to optimize people, process and technology performance, building greater self-sufficiency & resilience.
Armour Risk have been a partner of ClusterSeven for over 5 years, leveraging our solutions, expertise and relationships to extend its own capabilities, driving value to the bottom line.
Multinational Insurance CompanyDownload Case Study
A global insurance company with over 8,000 employees and turnover in excess of $25bn faced a number of challenges around operational risk management, including:
1. No systematic & consistent assessment & inventory of EUCs.
2. A highly manual risk assessment process.
3. Lack of visibility of changes, risks and issues with key files.
4. No clear audit trail & information held in disparate places.
The firm deployed our IMS & ESM solutions to optimize the management of the inventory and spreadsheet use, working with consulting firm Armour Risk to oversee the implementation. In bringing in these solutions the insurer achieved significant efficiency savings by streamlining and automating previously laborious processes.
BlackRock® is one of the world’s pre-eminent asset management firms and a premier provider of investment management, risk management and advisory services to institutional, intermediary and individual investors around the world.
BlackRock is a fast paced firm with new products and processes being created all the time. Excel plays an important role in innovation and is often used to prototype these products and processes. Whilst being innovative, it is important that controls are in place to prevent Blackrock being exposed to monetary, reputational and technology risk. Download the case study to discover how our solution tackled challenges such as:
- Reducing and controlling spreadsheet risk.
- Adding control without making it onerous for users.
- Meeting regulatory requirements around the use of spreadsheets in business critical processes.
Major New York Health Insurance ProviderDownload Case Study
A major New York based health insurance provider has chosen ClusterSeven’s spreadsheet management solution to ensure financial accounting accuracy and regulatory compliance. The widespread use of spreadsheets in this organization meant a high exposure to spreadsheet risk, and the need for controls was highlighted when an error was found in a formula on a business-critical financial statement.
The insurance provider’s finance department now has a complete understanding of its spreadsheet landscape based on a thorough inventory of files, the relationships between them alongside the associated risks.
GFKL Financial Services
SAS, the leader in business analytics software and services, partnered with ClusterSeven on the delivery of a new reporting platform for GFKL, one of the leading providers of receivables management services in Germany. ClusterSeven were able to discover and build an inventory of all GFKL’s Spreadsheet files, allowing the organization to plan their migration to the new SAS environment. Read the full case study to discover an example of how you can benefit from partnering with ClusterSeven.
Sumitomo Mitsui Banking Corporation Europe Limited (SMBCE), a subsidiary of the large global Japanese commercial bank, was established in 2003 and has locations in London, Paris, Amsterdam and other major European cities.
SMBCE was finding it difficult to manage and monitor it’s large spreadsheet estate using basic tools and manual processes, presenting specific data governance and compliance challenges. To address the situation, SMBCE investigated a number of spreadsheet management solutions providers before selecting ClusterSeven. SMBCE chose the ClusterSeven platform for its functionality and suitability for the organization; read the full case study.
Global Electronics & Video Game BrandDownload Case Study
A well-known international consumer brand has partnered with ClusterSeven to deliver enterprise spreadsheet risk management, to enhance data governance, address potential process control gaps, and mitigate spreadsheet risk. The dynamic, high volume market in which it operates necessitates the use of spreadsheet-based management and reporting models to bridge what the gaps in corporate IT systems. These spreadsheets are pervasive and provided budgeting, cash flow forecasts, reconciliation calculations and reports, for example, using data feeds from the firms ERP system.
The Internal Audit department has implemented ClusterSeven’s CSM solution to provide a framework to assess, and highlight risks in its business-critical spreadsheets.
Shawbrook Bank, a specialist UK savings and lending bank founded in 2001 to serve the needs of SMES and individuals in the UK. At 31 December 2016, the bank’s total lending reached more than £4.1 billion and has raised over £3.9 billion in deposits since its launch.
Shawbrook has deployed a central ClusterSeven provided platform for the management of business-critical spreadsheets. The Bank’s adoption of ClusterSeven is a key element of bank’s strategy to build and strengthen its model risk management capabilities and provides the Operational Risk team with central, automated oversight of all the Bank’s major spreadsheets and EUC models. The solution non-intrusively manages all Shawbrook’s business-critical spreadsheets, providing automated audit trails that highlight when and what changes have been made by individuals in the Bank’s high-risk applications.
Rabobank Group is a full-range financial services provider that operates on cooperative principles. Its origins lie in the local loan cooperatives that were founded in the Netherlands nearly 110 years ago by enterprising people who had virtually no access to the capital market.
Rabobank’s spreadsheet and End User Computing (EUC) landscape on the trading floor, were identified as vast with minimal management controls. The need to demonstrate control over these spreadsheets is imperative in recognition of the demands of regulators today to eliminate spreadsheet-related mishaps.
Colorado-headquartered Janus Henderson is a leading global investment manager with approx. $180 billion in assets under management (as of 31 December 2014). The firm offers institutional and intermediary clients as well as individual investors complementary asset management disciplines including growth, core and value equities, fixed income and mathematical investing. Outside the US, Janus Henderson has offices in a number of financial centres including London, Tokyo, Hong Kong and Singapore.
Janus Henderson identified that a large number of internal processes and functions were tied to and heavily reliant on spreadsheets. The firms’ Operational Risk Team coordinated an exercise to self-identify the use of spreadsheets by department – with the results confirming the pervasive use of spreadsheets and, more importantly, the operational dependencies many processes had to spreadsheets. From benign checklists and logs to critical business processes and calculations, the review exercise found that spreadsheets had become an integral tool to the business units. However – and most significantly – the Operational Risk Team found that in most cases, the control environment needed to be strengthened.
European Credit Management
European Credit Management is a fast growing, award-winning independent investment management company that specializes exclusively in European fixed income. European Credit Management has approximately €12.5 billion (U.S.$16 billion) in total assets under management.
European Credit Management has a diverse client base including insurance companies, pension funds, asset management companies, commercial bank treasury departments, central banks, private banks and corporates. The company employs an analytical, research-based approach to investment. It prides itself on providing the highest quality reporting, control and transparency across its portfolio and risk management systems. It uses software from Infosys and SunGard and others to support internal processes. Spreadsheets are used to cross-check central systems and as a quick and efficient reporting tool. They are also used as a testing ground to model and adapt European Credit Management’s products and services to the requirements of its clients.
Aberdeen Asset Management
Aberdeen Asset Management is one of Europe’s largest public, pure-play asset management groups, serving institutional investors such as insurance companies, pension funds, treasuries, banks, sovereign wealth funds, family offices and foundations. In 2014 Aberdeen Asset Management acquired The Scottish Widows Investment Partnership (SWIP) from Lloyds Banking Group.
As in other financial institutions, SWIP utilities a number of complex connected end user computing processes, including market feeds owned by Lloyds, which needed decoupling from the business following the acquisition. In deploying ClusterSeven technology SWIP de-risked the separation of the businesses and the subsequent migration from Microsoft Office 2003 to Office 2010.
Model Risk Management – BankingDownload Case Study
One of the roles of this major bank’s trading floor is to provide reliable information on current and closed deals to a growing number of bank branches (currently exceeding 100). This information includes margins, positions etc.
The Bank uses a number of different trading platforms, limits and back office systems (including Kondor+, Prime, IBIS and MUREX) dealing with Bonds, FX Options, Swaps, Derivatives and other trades. Every day, from each system, a number of data extracts are loaded into a Risk database. This enables positions to be assessed and decisions made accordingly.
Unfortunately, the Risk department has noticed that input files sometimes contain invalid entries or missing data records. Undetected errors carry a risk of multiple US$10millions.
A Swiss Bank – Investran and ClusterSevenDownload Case Study
This Swiss bank’s private equity business demands the analysis, management, and dissemination of large amounts of qualitative and quantitative data. Investran®, integrated with ClusterSeven, (an integrated SunGard software suite) meets these needs by simplifying private equity workflow, facilitating each step of the private equity lifecycle from fundraising to portfolio monitoring. The Investran Accounting, Relationship Manager® and SunGard DX® products work in harmony to connect front and back-office processes.
Mitsubishi UFJ Securities International
Mitsubishi UFJ Securities International (MUSI) is the European hub of the global securities and investment banking business of Mitsubishi UFJ Securities and is part of the Mitsubishi UFJ Financial Group, one of the world’s largest financial institutions. In common with most other financial organizations, MUSI relies on spreadsheets as an integral part of its business-critical processes. Experiencing rapid expansion, MUSI needed to improve spreadsheet control to assure the safe growth and support of the business.
With ClusterSeven technology, it implemented an efficient, repeatable process to manage spreadsheets, reduce operational risk and gain practical feedback on potential risk.
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