Stakeholder Needs in End User Computing / User Developed ApplicationsPrint Version
The impact of End User Computing (EUC) or end User Developed Applications (UDA) – primarily spreadsheets and MS Access® databases – goes far beyond the end users themselves. This is because EUC/UDAs support many critical business processes, including financial reporting and daily operations.
The full stakeholder list includes management right up to the executive and all the control functions – such as audit, risk, compliance, IT and operations. External stakeholders (e.g. clients, regulators) are also involved as they commonly receive reports direct from EUC applications.
The implementation of an EUC management solution must therefore consider all of these stakeholders. Inappropriate controls may cause delays and reduce flexibility, increasing costs and spoiling client service. Alternatively, with too little control the possibility of error, or even fraud, will raise the risk of loss or reputational damage to unacceptable levels.
An optimal EUC management solution must combine several elements:
- Flexibility, to allow controls to be tailored to the speed and criticality of specific business processes.
- Reporting to satisfy all of the stakeholder groups. In particular it must be able to confirm that controls are being implemented. The use of desktop utilities for control purposes has commonly failed because their usage cannot be monitored.
- An approach that avoids the proliferation of data and activity silos. This is unfortunately the common consequence of installing desk top control solutions to manage desk top activity.
Only a centralized, data-warehouse solution is capable of meeting these requirements. This enables information to be sliced and diced as required for each stakeholder and ensures that all control requirements are met. This is the foundation of ClusterSeven’s solution.
“By implementing a systematic tool, you are no longer reliant on the users to put manual controls in place to flag up errors.”Stephen Ashton, Head of IT business management Dresdner Kleinwort (ClusterSeven client)
“Spreadsheets are ubiquitous. They’re increasingly a vital part of our fabric and just as important as some of our big ticket, large systems. We just wanted to manage spreadsheets. Not stop their usage, but facilitate it in a controlled manner.”Don Simpson, Managing Director of Operations and Technology, Mitsubishi UFJ (ClusterSeven client)